Reference

Our Terms, Your Rights — What You Need to Know

Using jeedzz means you accept the terms set out here, including how your account is managed, how your data is handled, and what conditions apply to payments via bKash, Nagad, and Rocket.

Account Terms ApplybKash · Nagad · RocketBangladesh EligibilityData & Privacy PolicyAccount Security
jeedzz Our Terms, Your Rights — What You Need to Know
DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

We collect the account information you provide at registration and the transaction data generated when you use bKash, Nagad, or Rocket on our platform. That data is used to run your account, process your withdrawals, and meet our compliance obligations. We do not sell your personal data to third parties. Cookies on our site are used for session management and basic analytics — you can manage cookie preferences through your browser settings. Your account password and wallet PIN are yours alone; we will never ask for them via chat or email.

Data Retention

We keep account and transaction records for as long as your account is active and for a period after closure as required by applicable compliance rules.

Cookie Policy

Session cookies keep you logged in. Analytics cookies help us understand how the lobby is used. Both types can be cleared through your browser at any time.

Account Security

Your account is protected by password and OTP verification. If you receive an OTP you did not request, change your password immediately and contact support.

Data Requests

You have the right to request your data or ask for account deletion. Email support with your registered account ID and we will process your request.

POLICY CONTACT PATHS

Reach Us on Legal or Account Questions

If you have a question about these terms, need a copy of your account data, or want to raise a concern about how your information is used, our support team handles all of these. We have dedicated account and compliance contacts available through live chat and email — response times vary, so for urgent account issues, live chat is the faster path.

Team online

Live Chat

Available directly from your account dashboard. Use this for urgent account or payment queries — it connects you to a real support agent, not a bot.

Email Support

Send policy or data requests to our support address found in your account settings. We respond to formal data and account queries by email.

Account Help Centre

Our help centre covers common account, wallet, and policy questions. Start here for self-service answers before contacting the team.

Common Questions About Our Terms

These questions cover what Bangladesh account holders ask most often about our legal terms, data handling, and account rights.

Yes. Access depends on the laws in your location and the regions we can serve. Check your local rules before opening or continuing to use your account.

Email our support team with your registered account ID. We will send you a summary of the data held against your account within a reasonable timeframe.

Yes. Send a deletion request by email to our support address with your account ID. We will close the account and remove personal data subject to any legal retention requirements.

Any remaining account balance will be returned to your registered bKash, Nagad, or Rocket wallet after identity verification is confirmed. Contact support to start the process.

No. We will never ask for your bKash PIN, Nagad PIN, Rocket PIN, or jeedzz account password through chat, email, or any other channel. Treat any such request as fraudulent.

We post updates directly on this page. If you continue to use your account after a change is posted, that counts as acceptance of the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.